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HA-TOY02

Hearit.AI BirthdayBird​

AIChat Toy

Device Information​

Firmware Update Methods​

We regularly release new firmware to optimize performance and add new features. You can update your device using one of the following methods:

Method 1: Online Firmware Update​

Before updating firmware, you need to connect your HA-TOY02 to a WiFi network.

WiFi Configuration​

Step 1: Connect to WiFi Configuration Portal​

  1. Visit https://hearit.ai/wifi/ in your web browser
  2. Enter your WiFi network name (SSID) and password
  3. Important: Make sure your WiFi network operates on the 2.4GHz frequency band
WiFi Configuration Portal

Step 2: Connect Your Device​

  1. Click "Start Configuration"
  2. When prompted, search for and connect to your HA-TOY02 device
Device Connection

Step 3: Transfer WiFi Credentials​

The website will automatically transmit your WiFi credentials to your HA-TOY02 device

Transferring WiFi Credentials

Update Procedure​

Step 1: Configure WiFi Connection

Before updating firmware, make sure your device is properly connected to WiFi by following the WiFi Configuration instructions in the device guide.

Step 2: Initiate Firmware Update

  1. Ensure your device is powered on and connected to WiFi (🟢 green LED steady on)
  2. Quickly press the Power Button 4 times in succession (Quadruple Press)
  3. The device will automatically check for available updates

Step 3: Monitor Update Progress

The LED indicator provides real-time feedback on the update process:

LED StatusMeaningAction Required
🟡 Steady YellowChecking for updatesWait while the device connects to the update server
🟡 Flashing YellowUpdate in progressDo not turn off or reset the device during this process
🔴 Flashing RedWiFi issue or update failedCheck your WiFi connection and try again
⚪ Flashing WhiteNo updates availableYour device already has the latest firmware

Step 4: Update Completion

When the update process completes successfully:

  • The device will automatically restart
  • The LED will return to its normal state
  • Your device will be ready to use with the latest firmware improvements

Troubleshooting​

If your firmware update fails (indicated by 🔴 flashing red LED):

  1. Check that your WiFi network is operating on the 2.4GHz band (5GHz is not supported)
  2. Ensure your WiFi signal is strong where the device is located
  3. Verify your WiFi network has internet access
  4. Try moving closer to your WiFi router
  5. Restart your device and try the update process again

Method 2: Product Flashing (Windows)​

This method is suitable for advanced users or when the online update is not available.

Preparations Before Starting​

Required Items:

  • A computer running the Windows operating system (supports Windows 7/8/10/11)
  • Original USB data cable
  • Device to be flashed
  • Flashing program corresponding to the device (.exe file)

Notes:

  • Ensure the computer has sufficient battery power to avoid power failure during operation
  • Use the original USB data cable to ensure connection stability
  • Disable antivirus software and firewalls on the computer before flashing to prevent interference with program operation
  • Do not disconnect the USB connection or close the flashing program during the flashing process

Flashing Steps​

Step 1: Prepare the Device

  1. Ensure your device is charged (at least 50% battery)
  2. Power on the device if it's not already on
  3. Connect the device to your computer via USB cable
  4. The device should be recognized as a USB device

Step 1: Enter Update Mode

  1. Press the Front button 5 times quickly, then hold for 3 seconds (or Side button)
  2. Connect the HA-TOY02 to your computer via USB Type-C cable

Step 2: Launch the Flashing Program

  1. Locate the flashing .exe file corresponding to the device
  2. Double-click the file to launch the flashing program
  3. Wait for the program to load completely (the main program interface usually appears)

Step 3: Device Detection

  1. Ensure the USB connection is secure between your computer and the device
  2. The flashing program should automatically detect the device
  3. Confirm the connection status displayed on the program interface flashing-mode

Step 4: Automatic Flashing Process

  1. The flashing program will automatically begin the firmware update
  2. The program interface will display the connection status and flashing progress
  3. Wait for the flashing to complete; do not perform any operations during this period Flashing-completed

Step 5: Manually Trigger Flashing (If Automatic Flashing Does Not Start)

  1. If the program does not start flashing automatically, check the USB connection
  2. Find and click the "Update Mode" or "Start Flashing" button in the flashing program interface
  3. Observe the progress bar displayed on the program interface and wait for the flashing to complete

Completion and Verification​

  • After successful flashing, the program will display a prompt message such as "Flashing Completed" or "Success"
  • The device will restart automatically or prompt that it can be disconnected
  • Disconnect the USB connection and check if the device can start normally
  • If the device starts normally, the flashing is successful

Technical Support​

For assistance with firmware updates: